Welcome to Homemade by Deb. Please browse the shop where you will find an array of items such as cup candles and pin cushions All my china/porcelain etc have been carefully sourced and re-loved to give you an individual purchase. All candles come with the required safety sticker.
Due to the re-use of materials there may be natural wear and tear which makes the items unique and one of a kind.
Great pride is taken in the items I make and I try to describe my items as accurately as possible.
My refund policies are in accordance with the Consumer Contracts Regulations Consumer Contracts Regulations Act, you have the right to cancel your order within 14 days of receiving your order. If the product is returned in its original condition and packaging I will offer a full refund, however return postage fees are the buyers responsibility and you must obtain proof of postage.
If your purchase has been personalised in such a way as to be non re-sellable then I will not be able to refund.
Lost or damaged items
Should your parcel be lost or damaged, please contact me as soon as possible in order for me to help to resolve your problem. Where items arrive damaged I will need pictures of the item and packaging within 48 hours in order to claim from the postal service who caused the damage. Refunds or replacements will be offered for anything lost or damaged in the post. I will be unable to process a refund without photographic evidence if the item is damaged, and in some instances the product and packaging may need to be returned to the postal service for investigation.
If you are returning an item from outside of the UK, please mark the parcel as returned goods. I am not responsible for any customs charges incurred if you fail to do so, and any charge that is incurred as a result will be deducted from your refund.
Under the Consumer Rights act 2015, you have 30 days to return any faulty items.